Reading: Organizational Communication
Requisitos de finalización
Communication
Makes an Organization
•Organizational
communication is interaction that organizes purposeful groups
•Typically,
comprised of several elements, two of which are function and structure
1.
Function: the goals and effects of communication
2. Structure: Lines of communication, a system of pathways through which information flows
Function
•1.
Production: coordinates activity toward accomplishing tasks.
i.e. standardized process for closing a store.
2. Maintenance: preserves stability of existing systems
i.e. Employee of the month plaque
3. Innovation: facilities system change
i.e. Policy revisions, forums, focus groups
i.e. standardized process for closing a store.
2. Maintenance: preserves stability of existing systems
i.e. Employee of the month plaque
3. Innovation: facilities system change
i.e. Policy revisions, forums, focus groups
Structure
•Refers
to lines of communication, or pathways
1.Direction: downward, upward, horizontal
(presumes hierarchy)
2.Recurring patterns of communication:
focuses not on content, but on patterns of spread of message (may be
non-hierarchical)
3.Informal vs Formal: official designated
vs unspoken or understood
Functional Structure
Types
of Organization
•Line
Organization
•Functional
/ Staff Organization
•Line
and Staff Organization
•Committee
Organization
Última modificación: martes, 14 de agosto de 2018, 08:21