Video Transcript: Human Relations

hello. Welcome back to business management for every enterprise in this video, we'll be discussing human relations. Human Relations is geared towards how  people interact more effectively and instinctively with one another. It's about  being friendly and approachable. So people in business want to be seen as  friendly and approachable, because you should be customer oriented. It's about  being sensitive to other people's needs and concerns, particularly in regards to  your staff and employees. There is a saying that I thought was very relevant,  and I thought was great to kind of reflect human relations. And it says people will forget what you said, they will forget what you did, but they will never forget how  you made them feel. And I think that's so true in business particularly, because  people want to do business with other people that treat them well and that are  that treat them with respect. So and also, people will want to work for people  that treat them well and treat them with respect. So human relations is a critical  component to management overall and defining who you are with other people.  Three, three principles that we'll talk about in human relations is one, becoming  a friendlier person. Two, becoming more approachable, and three, becoming a  leader. Become a friendlier person. Don't criticize or condemn or complain too  much. People don't want to hear that. That sets the new the mood negatively,  and people don't respond well to that. Give honest and sincere appreciation.  People want to know that you appreciate them. Create a desire in the other  person to relate. So I want to make a connection with another person to let them know. Hey, I know how you feel. Be genuinely interested in other people,  especially as a manager, people that are subordinate to you. They want to know  that you're interested in them, so ask about how they're doing, how their kids  ball game went. Things like that become more approachable. Project A  welcoming, friendly posture, shoulders back, you know, smile on your face, not  bent over, slouching, looking like you're in a bad mood. Don't look busy or  preoccupied. If you're going to have an engaging conversation with somebody,  look them in the face. Recognize that they have your attention and listen. Don't  look busy and preoccupied, because it makes it seem like that you're not  interested in what they're trying to say to you. Avoid confrontations and  arguments, especially as a manager, you want to look like or always be in  control of the situation and cooler heads usually prevail. Be respectful of the  other person's state of mind and opinions. If an employee has a real problem,  and they're aggravated, frustrated or mad, and they come off as being that way.  Give them a few minutes to calm down and rationalize what they're going  through, and then you can relate to them a little better, and then you'll be able to  come to an agreement or conclusion that is probably best for everybody. Find  diplomatic ways to deal with differing opinions. Understand each people or each  person is different. We all have different ideas. We all have different opinions.  So respect other people's opinions and feelings, so that way you can be a better listener and a better leader and therefore better manager. Number three, 

become a leader. Emulate qualities of effective leaders. Leaders instinctively  focus on others. You want to lift other people up. If you're the supervisor, you're  already if you're the manager, you're already in a position of authority. So you  don't need to lift yourself up. You're already elevated. Lift other people up that  way, you can have a more harmonious organization. Leaders create a positive  environment. Definitely, absolutely attitude reflects leadership. So if you have a  good attitude and you're willing to do the work that it takes to put in and have an  effective organization, and other people see that, they're going to want to follow  it, leaders are naturally open, honest and friendly. So as a leader, as a manager, I want to have an open door policy. I want my employees to come and engage  me and talk about ideas that can make the company better, or how we can do  things more efficient and more effective. Leaders are accommodating work with  other people. Don't be hard, lined and rigid when it comes to scheduling. People need days off. Try your best to work that in. Leaders work well with other people. You want to be an integrative type of manager. You want to integrate all ideas,  all people, into the scope of the conversation, especially dealing with your  organization and how to make it better. So human relations requirements, these  four requirements are the foundation for effective human relations, good  communication. Number one, be able to communicate effectively in a non  abrasive manner. Be able to control your temperament, be able to control your  conversation, be able to control your body language. So communication equates to problems being solved and businesses being ran effectively. Empathy,  empathize with people, understand where they're coming from, know their point  of view, accept it and understand it and then come to a conclusion on whatever  it is you're discussing. Manage stress. There's so many ways to manage stress  you have to find what's best for you. So make sure that you can effectively  manage stress, because running a business or being a manager at a high level  can be very stressful. So come up with ways to help you manage that.  Accordingly. A lot of people pray. A lot of most people pray, right? We should  pray regularly and dive into the Word of God to help manage our stress and  lastly, resolve conflicts. We need to be good at resolving conflicts and conflict  resolution, four human relations requirements, so we kind of dig into these a  little bit more good communication, learn to communicate more effectively,  speak clearly and concise, listen and wait for a response. Let other express their point of view openly and make them feel comfortable. So being able to speak  clearly and concisely, you'll be able to deliver the message, and they'll be  understood. Wait for the response. Listen and wait. Okay, they let them digest  and don't be thinking about what you want to say after they say what they want  to say. You need to make sure that you listen to them, understand their point of  view, and then that way you can come to a dialog that will end being good for for everyone. Let others express their point of view openly. Listen right again. Listen so that way that they can express what they want to say and and feel open and 

that you are actually paying attention and absorbing what they're saying and  grasping it. They make them feel comfortable. Empathy, understand the feelings of the other person. Put yourself in their shoes. Show a sincere and genuine  interest in the other person. Be compassionate and understanding, have a  helpful, caring disposition, manage stress. So we spoke about this earlier, but  the body is a pressure vessel, right? So when it builds up steam, you have a  chance to explode. We don't want that. We want to make sure that cooler heads do prevail, right? This explosion or this build up of anger or steam, it can  jeopardize relationships, not only with coworkers, employees, maybe even  clients or customers. And don't put people on edge. They don't want to work for  somebody that's all uptight and ready to explode like, you know, there's a  steamer on the top, so implode and damage yourself. This may happen, right?  You develop high blood pressure, nervousness. You don't want these things.  Learn to relieve pressure before it builds up, and avoid or prepare for potentially  stressful things. Number four, resolve conflicts. Avoid conflict, if possible, avoid  confrontations. Avoid a combative, confrontational tone. Be diplomatic about  disagreements. You don't always have to be right. Learn to apologize.  Selectively. Choose your battles. Lose a battle to win a war, compromise over  minor problems, assert yourself on matters of principle. So let's talk about the  five vital human relations skills, five things you can do now to improve your  human relations capabilities. Number one, people have names. Let's use them.  People like to be called by their name. That means that you know who they are.  Everyone wants to be heard. Listen genuinely. Listen to people. You'll find out  that's half the battle. Number three, make everyone feel good. You need to  promote a positive attitude. Number four, don't act when upset or angry. If you're upset or angry, give yourself some time to cool down, reevaluate the situation  and come up with a solution that's positive. Number five, thank you. Thank you.  Thank you. People like to know that they're appreciated for their hard work.  Number one, people have names. Let's use them right again. Use a person's  name whenever you can. Everyone wants to be heard. Let's listen. Don't act like we're preoccupied. Don't think that we're better at talking than listening. We  need to listen. Make everyone feel good. Thank someone for their  accomplishments. Refer someone because of their skills. Give credit for good  ideas or actions. Give a compliment. Make people smile by smiling. It's  contagious. Smiles are contagious. Don't act when angry or upset. Learn to walk away or remain quiet, right? Don't engage people when they're preoccupied.  Don't engage people when you're angry, right? Be sensitive to other people's  feelings and concerns and emotions. Thank you. Thank you, thank you. Use this word regularly. We can't say that enough. As managers, we need to show  appreciation, especially particularly when it's due.