Reading: Human Relations
Business Management for Every Enterprise
Unit 2
Human Relations
Effective Human Relations
Human relations is about how to get along more effectively and instinctively
Its about being friendly, and approachable
Its about being sensitive to other peoples concerns and needs
“People will forget what you said .
They will forget what you did.
But they will never forget
how you made them feel.” – Maya Angelou, Poet
Human Relations Principles
Three principles of effective Human Relations
1. Become a friendlier person
2. Become more approachable
3. Become a leader!
1. Become a Friendlier Person
Don’t criticize or condemn or complain
Give honest, sincere appreciation
Create a desire in the other person to relate
Be genuinely interested in other people
Become More Approachable
Project a welcoming friendly posture
Don’t look busy or preoccupied
Avoid confrontations and arguments
Be respectful of the other person’s state of mind and opinions
Find diplomatic ways to deal with differing opinions
3. Become a Leader
Emulate qualities of effective leaders
Leaders instinctively focus on others
Leaders create a positive environment
Leaders are naturally open, honest, and friendly
Leaders are accommodating
Leaders work well with other people
Human Relations Requirements
These four requirements are the foundation for effective Human Relations
1. Good Communication
2. Empathy
3. Manage Stress
4. Resolve Conflicts
Four Human Relations Requirements
These four requirements are the prerequisites for developing effective Human Relations expertise
1. Good Communication
- Learn to communicate more effectively
- Speak clearly and concisely
- Listen and wait for a response
- Let other express their point of view openly
- Make them feel comfortable
Four Human Relations Requirements
2. Empathy
- Understand the feelings of the other person
- Put yourself in their shoes
- Show a sincere and genuine interest in the other person
- Be compassionate and understanding
- Have a helpful, caring disposition
Four Human Relations Requirements
3. Manage Stress
- A body is a “pressure vessel”: when steam builds up…
- Explode and take out people around you
- Jeopardize relationships
- Put people on edge
- Implode and damage yourself
- High blood pressure
- Nervousness, tension
- Learn to relieve pressure before it builds up
- Avoid or prepare for potentially stressful things
Four Human Relations Requirements
4. Resolve Conflicts
- Avoid conflict if possible
- Avoid confrontations
- Avoid a combative, confrontational tone
- Be diplomatic about disagreements
- Learn to apologize
- Selectively choose your battles… lose a battle to win a war
- Compromise over minor problems; assert yourself on matters of principle
Five Vital Human Relations Skills
Five things you can do now to improve your Human Relations capabilities
1. People have names… use them!
2. Everyone wants to be heard… listen!
3. Make everyone feel good
4. Don’t act when upset or angry
5. Thank you.. Thank you… Thank you!
Five Vital Human Relations Skills
People Have Names… Use Them!
- Use a person’s name whenever you can
- Repeat a person’s name when you meet them, then again in the first minute of conversation
- Start conversations with the person’s name
“The sweetest sound, in any language,
is the sound of ones own name!” – Dale Carnegie
Five Vital Human Relations Skills
2. Everyone want to be heard… Listen!
- Become a listener and not a talker
- Why don’t we listen better?
- We are preoccupied
- We’re better at talking than listening
- When was the last time you listened to someone intently without thinking about a response?
Five Vital Human Relations Skills
3. Make Everyone Feel Good
- Thank someone for an accomplishment
- Refer someone because of their skills
- Give credit for good ideas or actions
- Give a compliment
- Make people smile by smiling
Five Vital Human Relations Skills
4. Don’t act when upset or angry!
- Learn to walk away or remain quiet when you or the other person is angry
- Don’t engage people when they are preoccupied
- Be sensitive to feelings and emotions
- Never criticize someone in front of others!
Five Vital Human Relations Skills
5. Thank you… Thank you… Thank you!
- Thank people regularly and routinely
- Especially those who you tend to take for granted
- Challenge yourself to find creative and memorable ways to say “Thank you!”